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Dec
28
2009
Siteground Creates and Promotes Fake Awards
Written by Steve Burge   
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Siteground AwardsWe've covered Siteground twice before on this blog. The first time I talked with grudging admiration about how they manage to dominate hosting search results by creating fake review sites and putting themselves at #1. Then we looked at how they'd taken over the old Mambo website for self-promotion.

That grudging admiration has gone. The review sites I can understand. Hosting is a dog-eat-dog industry and many companies cross into ethically grey areas to promote themselves. Look no further than one of Siteground's rival to host the Joomla demo site - Webhostingbuzz has organized a mass-spamming of joomla.org. However, their latest technique crosses the line into fraud:

They are creating and promoting fake awards.

On their homepage they proclaim "Voted the best Web hosting company for 2008 and 2009!". The link from the award image goes to http://www.besthostsdirectory.com which is one of their fake hosting review sites. (click here to see how we identified them)

There is also a link labelled "View Siteground Awards" which goes to this page: http://www.siteground.com/about_us/our_awards.htm. Let's take a close look at all the awards they've "won":

Siteground's Awards Page

Siteground Awards

Can We Verify These Awards?

No. Only one of these award images has a live link. The third image in the top row links to: http://www.findbestwebhosting.com/Top10hostingcompanies.aspx/Drupal-Web-Hosting/17

This actually isn't one of Siteground's fake sites so why did they win this "award"? Because the site gives these "awards" out free to anyone who links back to them. Click here and then on "Awards and Widgets" to see the screen below. Certainly this site's official review of Siteground isn't very flattering:

"Siteground is providing a good hosting service at a decent price. Support team is decent. There are better ones out there."

Siteground Awards

What About the Other Awards?

  • Webhostdir.com Most Popular August 2009: Not an award, and not even true.
  • Award Winning Hosts: No idea on this - no URL shown.
  • Find Best Webhosting.com: See the explanation above.
  • Webhostingstuff.com: 99.98%. Not actually an award, but this one is true.
  • Joomla Hosting Directory: One of their fake hosting review sites: http://www.joomla-hosting-directory.com
  • Oscommerce-hosting-directory.com: One of their fake hosting review sites.
  • Blog Hosting Directory: Another fake review site: http://blog-hosting-directory.com
  • Drupal Hosting Network: No idea on this - no URL shown.
  • Comparewebhosts.com Guaranteed: True, but again the main requirement seems to be providing a link back to this site.
  • Webhostingstuff.com: 5 Stars. You can't "click verify status" and the reviews aren't 5 star.
  • BestHostsDirectory.com: Another fake hosting review site.
  • Top 10 Web Host Awards: They've been nominated (companies can nominate themselves) but certainly haven't won: http://hostreview.com/2009-annual-awards-voting

Where Does This Leave Siteground?

  • This does not mean that Siteground are a bad host.
  • This does not mean that all of Siteground's staff are unethical.
  • If you're with another host, there is a fairly good chance that your company does or has trodden in grey areas also. Honest hosts are hard to find.
What we've uncovered here simply means that someone inside Siteground is currently engaged in dishonest marketing. Always choose your webhost very, very carefully.
 

Comments  

 
#1 WebHostingBuzz 2009-12-27 16:38
While you note that our approach is "spamming", we use our assets to our advantages - happy and loyal customers. We do not have top 10 sites, GoDaddy's massive budget or CloudAccesses stature in the Joomla! community (although we've hosted Joomla sites for almost a decade) so we decided to use an asset we have. Imagine the results if we'd asked all of our clients...

Anyway, I think the comments will be good for our business so appreciate the link to it.

Feel free to contact me privately if you wish to discuss.

Matt Russell
CEO
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#2 Steve Burge 2009-12-27 16:48
Thanks for replying Matt

You realise the Joomla community has fairly consistent rules about compensating people for reviews? A laptop in exchange for good reviews definitely qualifies:
community.joomla.org/blogs/community/1092-responses-to-rfps.html#comment-12234

Again, no reflection on the actual quality of the hosting company, just the marketing.
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#3 WebHostingBuzz 2009-12-27 18:10
Steve,

Absolutely.

Please see http://www.webhostingbuzz.com/forum/webhostingbuzz-announcements/5545-joomla-and-laptop-give-away.html

No Joomla review will count towards this although I still want to run it for brand awareness. I guess some bad timing and poor wording/confusion on my behalf caused this, so apologies for this.
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#4 Flavio Copes 2009-12-28 07:46
ROTFL, I've just stumbled upon that Joomla RFPS page, and that is really funny, nearly ridiculous..

I think that this gives us (or at least, me) the opposite effect that company wanted to achieve.
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#5 Maria 2009-12-28 09:29
Advertising that you won fake awards is FRAUD, plain and simple. If their marketing stoops this low to get customers, what else are they doing that's equally or even less ethical?

I'm glad I don't host with WebHostingBuzz and now I won't be tempted to in the future. Thanks for some great reporting!
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#6 Ivo Apostolov 2009-12-28 09:30
Mat,

I have no idea how it came to your mind to create such nice spamming and how did you decided it may help.

In fact, it would not, it would obviously create mostly negative feelings against the company you run. To spam in such way the community site of an open source project, definitely could go in the top failures of the year for your industry.

Personally, I am never going to use the services of your company (and the other one spamming), and will "promote" these.
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#7 Maria 2009-12-28 09:31
Damn! I obviously meant Siteground in my comment. Sheesh!
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#8 Hmmm 2009-12-28 09:52
Think I have read all I need to here.
Which also confirms what I have been wondering for some time...

Love to see the ethics of some companies clearly exposed.
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#9 casey 2009-12-28 09:59
For the record, I don't think WebHostingBuzz has done anything different than many other Joomla! marketeers. I'm sure they are only following trends of the community they see.

I do however, believe Siteground is Googlewashing in very sneaky and unethical ways. You can't search for anything "Joomla" without them showing up - and the results are often useless and spammy. If you download and install one of their templates, you have to clean 3-4 links from the code. God forbid, you get a hosting account with them and they inject your demo content with useless links.
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#10 Steve Burge 2009-12-28 10:10
Well spotted Casey:
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If you download and install one of their templates, you have to clean 3-4 links from the code. God forbid, you get a hosting account with them and they inject your demo content with useless links.


I do admire Siteground in his regard ... links in templates and demo aren't unethical and they do work. They clearly have some very smart SEOs on their team.

However, the fake awards and fake review sites are clearly dishonest which is why we've blogged on these particular tactics.
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