Jul 01 2008
Dealing With People Who Copy Your Site and Business Model Print
Tuesday, 01 July 2008

Copying a siteRecently we've had to deal with a problem that faces a lot of popular sites ... people have started ripping off our content, business model and even our slogan.


Here's a few ideas for dealing with this situation if and when it happens to you.

Take it as Good Sign

Would people copy what you're doing if they thought it was irrelevant. The more popular you get, the more you can expect people to rip off your ideas. Embrace it as a sign that you're doing well and are starting to dominate the conversation in your niche.

 


Don't Take Legal Action

The first sign that you're dealing with an amateur idiot is when they say "I'm consulting with a lawyer". Why?


  • My lawyer coughs and it costs me $250. Imagine how much he'd charge for handling a real case.
  • If you've ever had a client disappear without paying you know that its almost impossible to collect even with a watertight contract. Imagine how hard it is to get and enforce a judgement in trademark and copyright cases.
  • As website owners we very rarely deal with sums of money where the lawyers fees will be covered by money that we'd recover.
  • Its a time sink and one thats only going to distract you from moving forward.

If they're a competitor ripping off your content, start with a friendly email. Try to come to an amicable arrangement. If that doesn't work and you're in niche industry, you could try calling them out on your site.

Ignore Them if They're Outside Your Industry

So a plumber has ripped off your website design? So a Mongolian hotel is using a variation of your logo? Unless they're a competitive threat to you, I'd recommend just ignoring them. They're not going to cause any confusion for your visitors and they're not a competitive threat.

Don't Make it Easy

There are some technical steps you can take to prevent people from ripping you off easily:


  • Only provide partial RSS Feeds.
  • Ping blogs search engines immediately after posting (Pingomatic works well if you don't have a pinging system on your site).
  • Make sure all your links are absolute rather than relative.

Focus on Community

Last year I asked how you'd cope if someone copied your site word-for-word. If both sites are identical, why should Google rank your site above the rival version?


The answer is community and mind-share. Your rival is going to have to start with no user-base and no name recognition. People commenting, reacting to and benefiting from your content is 90% of your site's value.

Use Houdini's Tactic

HoudiniI just finished reading a great biography of Harry Houdini. He was plagued by copycats throughout his career. He tried all sorts of ways to defeat them from patenting his act to humiliating them in public, but in the end only one really worked. Whenever he thought a trick had run its course, he developed a new act and then publicly announced how he had done the old trick. Essentially he had:


"a cunning strategy to expose an act after he had stopped performing it, thereby making it much more difficult for his imitators to follow him. This salting the earth strategy would be implemented throughout his career." (page 85)


Why not give away some of your old ideas and scripts why you keep pushing ahead and selling your new products? It might attract new customers who like what they see of your free products and it will force you to keep moving forward and keep developing.

You're Focused on the Wrong Threat

If someone wants to copy you, they're immediately revealing themselves as a weak competitor. If a rival sets out to mimic you they're inevitably 2 or 3 months behind you and they're not the kind of dynamic, inventive personality who is likely to present a real challenge.


The person you need to worry about it isn't the one that makes you say "I thought of that!" but the one that makes you say "I wish I'd thought of that!"

Comments (12)Add Comment
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written by Rex Gambill, July 01, 2008
You're absolutely right, Steve. Although my initial reaction would be one of anger and the desire to compose a legal-sounding cease-and-desist letter, it is ultimately a "time sink" as you say.
Today someone shared with me a quote attributed to Henry Ford, which to me is applicable:
"Obstacles are those frightful things you see when you take your eyes off your goal."
Time spent fretting about copycat competitors is merely a hindrance.
62
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written by Steve Burge, July 01, 2008
Hi Rex

I absolutely agree - anger is nearly the first thing emotion people feel when they're ripped off.

I think we live in a world where aggressively leading is more important than defensively protecting an established position. A good offense is the best defense.
2306
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written by Stephen Moseley, July 01, 2008
That is some good advice Steve. I especially like Houdini's tactic. So, I guess in the content business this would mean putting some of your "premium" content out there for free?
62
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written by Steve Burge, July 01, 2008
Hi Stephen

Yep exactly, but at the same time providing something new and exciting to keep existing members interested.
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written by INForum, July 01, 2008
Very helpful article Steve. I've just had a similar problem on a site of mine recently.
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written by Good Web Practices, July 02, 2008
Great post Steve. Houdini's tactics are very clever and can see the strategy working. The drawback with the online environment is that things can be copied much quicker than back then! Still whoever copies your ideas, no-one can take away the community you have created smilies/smiley.gif
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written by Richard Cussons, July 03, 2008
I agree with the above.

But, if someone is effecting your business commercially I believe you should take action to stop them.

I have been copied 3 times before.

I tried to be nice and approachable but got it didn't work and the problems got worse.

Chasing the person doing it is hard but chasing the host the site is hosted on is much easier and very effective too.

Most hosts have a system for reporting abuse.

One one occasion I just called the host, was polite but firm and the site had gone within 30 mins.

The second time I followed the abuse system, nothing happened. So I called again, pointed out I had followed their abuse system. I sent them copies of what their abuse system sent me said regretfully that I would be taking legal action if they had not taken action within 48 hours. The site had gone the next day.

The third time was quite serious I called and followed up with a registered letter. I actually received a call from the host to say they had removed the account.

I know of two people who had their solicitors sent a "cease and desist" to hosts hosting sites effecting their clients and these have worked too.

R
2306
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written by Stephen Moseley, July 03, 2008
Richard - that is a good idea going with the hosting company. Probably more effective then going "legal" man to man. The hosts are businesses after all and they don't want to get tied up in such a thing (plus I'm sure it is a violation of some sort of user agreement they signed when they got their hosting account).
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written by Richard Cussons, July 04, 2008
Yes hosting companies have a direct responsibility to not host illegal content. I don't know the actual laws but I have a good friend who is a solicitor specialising in internet law. It's him who told me to go direct to the hosts.

I also understand that if the hosting company does not respond there are other bodies you can go to who have the power to shut down the hosting company. I bet that would make them listern!

R
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written by Ansiklopedi, July 15, 2008
thanks for the the perfect post. the copy ideas & web sites raises the original ones smilies/wink.gif
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written by Patekar, July 17, 2008
Put the line at the footer of your website , that "this site is protected by www.copyscape.com"
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written by Hanh1, July 18, 2008
I would send them a "notice of intent", basically, asking them to remove the content within 24 hours, or else you could take it to the hosting company and the notice to google as well. I also use copyscape and copy alert .. very useful. I have been notified from these services when my content is duplicated .. it turns out they are from blog directories that I submit my blogs to. Hope this helps. Take care.

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